Support

SUPPORT

At ScImage, we pride ourselves on providing excellent service and support to our partners. The value of our product is defined by the value of your experience and we are dedicated to ensuring your satisfaction.
Contact us anytime; we are happy to answer questions, provide support and offer any other assistance you require to enjoy the maximum benefit of our products.

If you have a specific department you would like to contact directly, please use the portals below to receive a response from the appropriate personnel. Thank you.

ScImage is happy to answer any question related to system operation or to provide technical support for our products and services. Please contact our Client Services team at 866-SCIMAGE (724-6243), Extension 4. ScImage support service is also available via email at: [email protected]
ScImage products work best when they are clearly understood by our partners. If your team ever needs a reminder of how to use our software or a new staff member is hired and needs training, please contact Applications Support at 866-SCIMAGE (724-6243). For more in-depth learning, ScImage offers System Administrator training at our Los Altos, CA facility.
ScImage products are constantly being improved and we invite your interest in learning about our latest advancements. Whether you are a current ScImage partner, recently met us at a trade show or would like help solving a challenging workflow or reporting issue, we welcome your call at 866-SCIMAGE (724-6243). We are also available via email at: [email protected]
ScImage’s Quick-Support tool from Team Viewer is a small client module embedded in our software that allows us to remotely investigate support issues on your system, provide user guidance for applications or perform product upgrades. Since Quick-Support requires no installation on your local PC, no administrative rights are required for operation on your computer.

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SUPPORT REQUEST

Enter your contact information below to request support during normal business hours. Outside of business hours, please call 866-SCIMAGE (724-6243). NOTE: Please do not include patient information in your submission.

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