Our US-based team of clinical and technical experts are available to assist with everything from data migration to clinical training.
Bridging the gap between security and functionality, PICOM365 supports essential security technologies and privacy protocols to help protect your data from unauthorized access.
In 2023, ScImage successfully completed its SOC 2 Type 2 report, in accordance with attestation standards established by the American Institute of Certified Public Accountants (AICPA).
SOC 2 is an internationally recognized compliance standard for service organizations, developed by the AICPA, which specifies how companies should manage and maintain customer data.
Performance and uptime of your PICOM365 system is a key component to our commitment to customer satisfaction. PICOM365 brings proactive monitoring and self-healing mitigation logic to machine-critical diagnostic imaging workflows through automation intelligence with PicomAlerts.
PicomAlerts detects a variety of anomalies, notifies interested parties and takes intelligent action to eliminate or minimize disruptions.
ScImage adheres to highly sophisticated data recovery and back-up protocols. PICOM365 Cloud provides inherent disaster recovery capabilities embedded in the Microsoft Azure Cloud infrastructure, where data is stored in georedundant archives, assuring data availability and accessibility.
On-premise PICOM365 users can securely send data to PICOM365 Cloud for disaster recovery and back-up.
Data migration needs vary from customer to customer, so ScImage provides a variety of options to support individual requirements for migration.
ScImage prides itself on our skilled team of technical and clinical experts who support both new customers in the design of the optimal image management solution as well as our existing user base with the resources to modify their installations to meet market changes. Our variety of solution architectures include:
All PICOM365 software is designed and developed in-house. Product development and solution enhancements are driven by customer requirements and industry trends. ScImage prides itself on its agile architecture that affords the ability to deliver progressive features in an expedited fashion.
Our US-based Tech Support team provides ongoing support from “go live” and beyond. From our corporate offices and call center in Los Altos, CA to field staff located throughout the US, technical assistance is just a click away.
ScImage offers two levels of support for customers, Standard and Premium. Standard Support offers unlimited telephone, email and remote access support during standard business hours (8AM-5PM, customer’s local time), while Premium Support offers unlimited support and remote access 24/7/365, as well as regular onsite visits. Cloud-only customers may add onsite visits to their contracted support terms.
Remote and onsite systems training is available for new installations or users requiring a refresher and may include user training, clinical features, and system administration. Additionally, ScImage offers advanced System Administrator training at our Los Altos, CA headquarters for in-depth exploration of PICOM365.
ScImage is known for our agility, a philosophy that extends to our financial models: