Seamless Workflow and True Interoperability
For over 150 years, Children’s Hospital of Philadelphia (CHOP) has been devoted exclusively to caring for infants, children, teens and young adults. As the nation’s first children’s hospital, CHOP has a history of innovation and excellence. The 535-bed facility in Philadelphia is home to world-renowned programs for cancer, cardiac care, orthopedics, fetal surgery and many others. CHOP treats more than 1.2 million children a year through hospital admission and outpatient visits. More than 2,000 physicians in the CHOP Care Network serve patients at more than 50 locations in Pennsylvania and New Jersey.
Through the years, Children’s Hospital of Philadelphia has been the national leader in pediatric care, and as such has experienced many dramatic firsts in the field. The Hospital has fostered medical discoveries and innovations that have improved pediatric healthcare and saved countless children’s lives.
- CHOP wanted to make high quality pediatric radiology services available to all children, regardless of their location and the size/capability/staffing of their local hospital/medical institution
- The hospital wanted to offer the full CHOP experience to all children, including access to top pediatric radiology specialists to interpret studies and radiology exam protocols to reduce radiology dose to patients
- CHOP needed to move patient data between CHOP and partner institutions seamlessly
- CHOP needed to expand capabilities to reverse the internal downward trend in radiology revenue
To address the problems, CHOP was faced with managing complex interoperability issues. The hospital needed to provide diagnostic imaging that was available across disparate health systems for physician interpretation and reporting. The platform had to be automated, capable of managing differing MPIs, and proven to integrate at both the HIE and departmental system levels.
CHOP sought a company that had the experience and expertise in virtual radiology to handle large networks of images that could be moved to pediatric radiologists, sent back to the originating institution, and stored in its EMR/radiology system. This needed to be accomplished independent of the RIS, PAC and EMR without changing workflow at either institution. The company had to be able to insure record security and understand the needs of the customer (CHOP) as well as the customer’s customers (partner institutions).
ScImage provided the expertise, experience and interoperability required. The ScImage platform allows for configuration of complex business rules and provides automated, secure and bi-directional movement of relevant prior studies, current images and reports between CHOP and the referring medical center. Images and final reports are stored in the information systems of both hospital systems without disruption of workflow at either institution. The end result is increased quality of care, productivity and physician confidence in the reporting due to new access of comprehensive information.
ScImage also has extensive experience with partner-driven relationships and understands the needs and concerns of both.ucture we can focus on improving our workflow instead of learning new software.
- Children throughout the country have the advantage of the CHOP experience
- Reduce radiation dose to the patient
- Studies are read by top pediatric radiologists
- Physicians have full access to prior studies resulting in less test duplication
- Cost of care to patients is reduced
- Studies are passed back and forth with security and maintained at the patient’s hospital of origin
- Seamless radiology is provided, resulting in better quality of service
- Build strong relationships between institutions
- Patient care and revenue is enhanced
- The model is a microcosm for healthcare delivery of the future
PICOM365 technology by ScImage provides a platform for true interoperability between different healthcare organizations with disparate information systems. The result is a seamless workflow to radiologists for reading and reporting between different organizations. This capability allows CHOP to extend its “brand” reach regionally and nationally to promote excellence in pediatric radiology.
Enterprise-Wide Solution Integrates Cardiac and Radiographic Studies, Enabling Facility to Practice Collaborative Medicine
Founded in 1937, the 222-bed Alton Memorial Hospital located in Alton, IL, served more than 90,000 patients in 2003. The local leader in cardiology services and a member of BJC HealthCare based in St. Louis, Alton Memorial Hospital opened the region’s first diagnostic cardiac catheterization lab in 1988 and the first balloon angioplasty program in 2000. The hospital provides numerous other heart care services, including enhanced external counterpulsation and a complete cardiac rehabilitation program that features state-of- the-art exercise and monitoring equipment.
Alton Memorial Hospital performs approximately 900 diagnostic cardiac cath cases per year and also performs more than 70,000 radiology exams annually. Recently, Alton Memorial Hospital announced an enterprise-wide digital imaging initiative. The hospital intends to implement the project in multiple phases, with the initial phase beginning with cath, echo and EKG capture, information analysis, integrated reporting and system management for the Cardiac Services Group.
Assisting Alton with their digital initiative is Los Altos-based ScImage. The enterprise PACS provider will serve both radiology and cardiology to provide a single point of access for patient studies and information generated in both the cardiology and radiology departments. Once all phases of the project are completed, ScImage’s enterprise-wide PACS, PICOMEnterprise, will give caregivers at Alton Memorial — and eventually at other institutions in BJC — an overall centralized integrated solution with the means for accessing data collected in multiple departments. As part of the digital initiative, ScImage will also integrate the capture of reports from legacy reporting systems and use PICOMEnterprise’s Web-enabled Electronic Patient Folder to store those reports alongside patient images to provide a more complete record of patient exams for both attending and referring physicians. Once in place, physicians will be able to access all available patient images and the associated information from a single login.
About the Hospital:
Founded in 1936, Alton Memorial Hospital is a JCAHO-accredited, full-service hospital serving the River Bend area of southwestern Illinois. Recognized for its heart services, orthopedic surgery, oncology services, women’s health services, outpatient surgery and testing, gastroenterology, pain management, pulmonary medicine, rehabilitation and sports medicine, the hospital also provides numerous health education and wellness programs to the people of Alton, IL and the surrounding communities.In addition to boasting the area’s only balloon angioplasty program, Alton Memorial Hospital offers open MRI through Twin Rivers MRI Center,CT services, PET imaging, nuclear medicine and cardiac and pulmonary rehabilitation. The hospital operates a 24-hour emergency center and the area’s only hospital-based ambulance service. 225 medical staff members and 596 FTEs provide these services.
Phase two will connect all of the DICOM compatible modalities in the Radiology Services Group so that digital images can be captured, stored and distributed throughout the enterprise. Integration with the hospital’s radiology information system (RIS) was critical to Alton’s digital imaging initiative. In addition to storage for the hospital’s images, ScImage will also provide a means for managing workflow and patient scheduling via an HL7 interface to the hospital’s Siemens Novius RIS. The integration will provide the hospital a way to reduce data entry errors by utilizing patient demographics that were entered at the time of admission. This second phase of the project will begin in the fall of 2004 and will also include conflict resolution and DICOM modality worklist functionality.
Phase three will bring the remainder of the modalities in the Radiology Services Group up to the DICOM standard and also add computed radiography modalities to enable standard films to be read digitally. During this phase, the hospital will also add high-powered radiology review stations for use by the reading radiologists. Once phase three is complete, the hospital’s vision includes connecting the system to BJC HealthCare’s multiple campuses for image and information access.
“We took a lot of time to evaluate different vendors including extensive site visits to narrow the search that brought us to choose ScImage,” stated Al Hibbett, manager of Cardiopulmonary Services. “In the end, it was an easy decision because they were able to meet our requirements of cost effectiveness, use of non-proprietary hardware and satisfy multiple service lines all under just one roof.”
In addition to the web-enabled Electronic Patient Folder, PICOMEnterprise also employs ScImage’s ForeverOnline architecture. ForeverOnline is a low-cost, high- availability solution that employs intelligent image routing to serve high-volume, centralized reading environments. This configuration of PICOMEnterprise combines a powerful multi-processor server with a highly scale-able storage solution that eliminates the wait for image and information retrieval by keeping everything online. Alton Memorial Hospital will also coordinate its digital initiative using ScImage PicomOnline Web-based disaster recovery hot site for both secondary secure storage and backup application delivery for teleradiology and remote access.
“We selected ScImage because this project will be critical to the ongoing success of the hospital and we knew that they could meet our aggressive requirements for integration,” stated Jack Wepler, manager of Medical Imaging Services at Alton Memorial Hospital.
PICOMEnterprise will allow multiple departments to store and distribute patient information both inside and outside the hospital. This will allow attending and referring physicians at Alton Memorial Hospital to practice collaborative medicine, which will ultimately lead to better patient care.
Complete Workflow Solutions: Multi-specialty Group Practice Adopts Comprehensive Digital Workflow
When Dr. Walter M. Whitaker brought the first EKG machine to Quincy, Illinois in 1930, little did he know what remarkable advancements in medicine were to come. Seven years later, in 1937, Dr. Whitaker, Dr. Orie F. Shulian and Dr. Kent W. Barber merged their private practices and opened the Quincy Clinic. This early clinic introduced the innovative concept of group practice to the tri-state area. The idea of group medicine has advanced greatly over the last half century but in 1937 the concept was new. In fact, at the time, less than one hundred group practices existed in the entire country, with only two or three in Illinois. The early clinic contained a complete diagnostic and therapeutic unit and was considered to be one of the most modern buildings in Quincy.qmg
In 1945, the Physicians & Surgeons Clinic opened its doors and Quincy, Illinois became one of the Midwest’s primary centers for healthcare. The Physicians & Surgeons Clinic and the Quincy Clinic merged in 1987, combining their vast resources in staff and equipment.
In the spring of 1994, a new state-of-the-art medical facility was opened at 1025 Maine Street and became known as Quincy Medical Group (QMG). April 2003 saw the grand opening of a new facility on Hampshire Street, housing various medical services and offices, with the Surgery Center of Quincy occupying the top floor. In order to provide quality primary care to their patients in rural communities, QMG also maintains affiliate offices in Canton and Lewistown, Missouri; as well as Mount Sterling, Pittsfield, Pleasant Hill, and Barry, Illinois.
A Unified Multi-Specialty Workflow Solution
After careful consideration, the committee and Ms. Williamson selected ScImage for RIS, PACS, ECG Management, Orthopedic workflow, long-term storage, archiving and telemedicine. “The decision was easy. Our experience with ScImage, who was already providing image management, long-term archive and telemedicine for our CT and MRI exams, had been positive. When we learned of their complete workflow management solution for multiple departments and that they could provide the right kinds of clinical productivity tools for our health care providers, we knew we had found our vendor,” stated Ms. Williamson.
The solution that ScImage created for QMG enables a comprehensive digital workflow. ScImage’s radiology information system, PicomRIS, will allow each of the affiliate locations to schedule imaging exams for their patients. Worklist integration with the variety of modalities used in the practice will speed the turnaround between patient registration and exam completion. The technologists performing the exams will also benefit from ScImage’s web-based conflict resolution and post-acquisition order resolution-making it easier than ever to make corrections to exam data from anywhere within the clinic. The RIS will also provide digital dictation for the reading physicians, as well as web- based transcription tools. Automated billing services will enable faster turnaround for reimbursements and the administrators will be able to track and manage the overall workflow using the sophisticated management reporting tools included with PicomRIS.
“ScImage’s complete workflow management solution for multiple departments provides the right kinds of clinical productivity tools for our health care providers.”
Robyn Williamson – Senior Director, Imaging Services, Quincy Medical Group, Quincy, IL
Today, QMG, as it is commonly known, is one of the leading multi-specialty group practices in the United States. After nearly 70 years of service to the tri-state area, the clinic provides the highest quality healthcare services available to more than 300,000 people within a 75-mile radius.
With nearly 100 physicians, physician’s assistants and nurse practitioners, this physician owned group covers 24 medical and surgical specialties. Among these specialties are cardiology, radiology, general surgery, vascular procedures, orthopedics, neurosurgery, ear, nose & throat and obstetrics/gynecology.
The Need for a Digital Workflow
Because of QMG’s dedication to quality patient care, the group has always looked to the future. The group felt that in order to continue their success, they needed a long-term plan for a complete digital workflow. Adopting an entirely digital workflow would be a multi-faceted project that would tie together several systems. This included their practice management system (PMS) and electronic medical record software (EMR). The group agreed that making the imaging exams performed at the clinic available through the EMR would enable a more efficient workflow. QMG also needed a radiology information system to manage the imaging workflow and began evaluating several vendors —some large, some small.
Based on previous experience with a digital workflow, Ms. Williamson knew QMG needed a complete solution that would address their unique and complex workflow, help attract and retain a strong referring physician base and assist QMG administrators in making sound future business decisions. She and the committee also knew that none of this mattered if the solution they selected would not allow them to stay true to the group’s mission of providing the highest quality health services by people who care.
Any solution they chose needed to make all of the patient’s information available to the physicians when and where they needed it as seamlessly as possible. This solution also needed to be responsive, flexible and customizable so there would be little or no disruption to the clinic’s busy workflow.
QMG_labOn the backend, ScImage’s multi-departmental PACS solution, PicomEnterprise, will launch exam images, data and reports within QMG’s existing electronic medical record software. This includes all of the traditional imaging modalities, as well as ECG. Physicians will be able to access information stored in PicomEnterprise’s Electronic Patient Folders (EPF). The EPF concept allows ScImage to gather all relevant clinical and non-clinical objects (images, reports, wave files, waveforms, scanned documents, etc.) under a unique patient identification number. This number will be tied to the existing EMR giving QMG providers access to the data when and where they need it.
Ms. Williamson and the IT Steering Committee also wanted to ensure that any solution they chose would address the needs of their referring physicians. They understood that the needs of these very important customers required that they be able to schedule patient exams and review exam data with patients during their follow-up visits. Since QMG had been using ScImage’s offsite disaster recovery and telemedicine solution, PicomOnline, for more than two years, it was clear that this active data center could improve information exchange with their referring physicians. “In speaking with several physicians in Quincy and our affiliate locations, we knew that these folks needed to be able to access their patient’s information from not only the office, but from home and the hospital too. We also knew that administering this kind of access could prove to be challenging and time consuming. ScImage’s solution makes that very easy for us. Having a disaster recovery solution that satisfied our business continuity goals while giving our referring doctors secure access to their data just made sense,” stated Ms. Williamson.
One of QMG’s internal medicine practitioners and the IT Steering Committee’s physician champion, Dr. Greg Andrews agrees, “ScImage’s overall workflow solution is going to assist us in growing our business and will enable a more efficient workflow for the group. We have been using the PicomEnterprise solution since 2004 with great results and look forward to adopting the elements that complement and complete our digital workflow.”
© 2006 – ScImage QMGCS20061117
Single Database Solution Unifies Group’s Approach to Reading In Rural Oklahoma
Founded in 1969, Diagnostic Imaging Associates (DIA) initially provided Oklahoma’s rural hospitals and clinics with “circuit-riding” radiologists that would read cases once per week for a few hours before moving on to the next facility on their list. While these circuit riders provided a valuable service to the rural communities, as technology advanced, it became clear that there was more that could be done for these communities. Today, DIA has grown from a two-man operation into a radiology physician group with more than a dozen radiologists that specialize in MRI, CT, X-ray and all interventional radiology procedures. The group relies heavily on a robust telecommunication network that is run by the state of Oklahoma to provide radiological testing for patients and diagnostic image interpretation. DIA’s focus is on treating patients with the least invasive means at the highest success rate. Among their customers are Tulsa Regional Medical Center and its affiliates, Cancer Treatment Centers of America and several small community hospitals throughout the state. DIA also provides fellowship opportunities in interventional radiology and a residency program for radiologists in training.
The Oklahoma Telemedicine Network and OneNet
Circuit riders supplied by DIA and other subspecialty groups served a valuable purpose to the residents of rural Oklahoma. In an effort to provide better service using the technology available, the Oklahoma State Legislature signed a bill in the early 1990s to create the Telemedicine Advisory Council. This council set about leveraging advancements in Internet technologies which led to the creation and initial development of the Oklahoma Telemedicine Network (OTN) in 1993. OTN placed new high-bandwidth connections or used existing high-bandwidth connections between 45 hospitals throughout rural Oklahoma to better serve these communities. The communications lines were used for telemedicine, video conferencing and other types of point- to-point communication between hospitals, physicians and their patients. Toward the end of the 1990s, OTN was turned over to OneNet, which is run by the Oklahoma State Regents for Higher Education and is operated in coopera- tion with the Oklahoma Office of State Finance.
A native of rural Oklahoma himself, DIA’s president and a long-time proponent of telemedicine, Dean Fullingim, D.O., understood that the state’s rural population required access to radiology services. However, because fewer and fewer physicians were being trained as radiologists, access to those services was limited. Dr. Fullingim saw potential in the network being run by the state and set about making use of this valuable resource. Working at Oklahoma State University at the time, he devised a way to put the medical school’s telecommunications infrastructure to work in order to provide teleradiology services to rural Oklahoma. Leveraging OneNet’s infrastructure Dr. Fullingim made it possible for patients in rural communities to receive diagnosis and treatment without traveling long distances or waiting for a circuit-riding radiologist’s weekly visit.
“I no longer have to maintain three solutions and the data being stored is seamlessly delivered to our physicians..”
Allen Noland – DIA Director of Systems Technology
DIA has grown considerably since inception. Today DIA comprises a dozen radiologists reading for 41 facilities from eight central locations around the state. This growth and the advancement of technology by way of advanced visualization applications for CT and MR has meant using solutions from multiple vendors to get the work done. Dr. Fullingim and DIA’s director, systems technology, Allen Noland, knew it could be done more efficiently.
From Multiple Vendors to One Solution
In late 2004, DIA set out to consolidate their efforts. The group practice was using systems from three different vendors to provide interpretive radiology services to their customers. DIA’s homespun radiology information system, DIA RIS, tied the three solutions together so any solution they selected needed to be standards base d and must interface to the RIS seamlessly. This is because DIA RIS currently handles patient scheduling, film requisitions and reporting for the group’s busy reading environments. In an effort to end the frustration associated with using several solutions to complete their work, Dr. Fullingim and Noland needed a single solution to provide cross-sectional imaging tools, efficient telemedicine and standard radiology imaging — all features that their current three vendors provided.
After considerable research and evaluation of several solutions at the annual Radiological Society of North America (RSNA) exhibition in Chicago, DIA launched a pilot project to evaluate ScImage’s Enterprise PACS, PicomEnterprise. What attracted the two telemedicine veterans to the PicomEnterprise solution was its Web-based design, combined functionality for key components of their workflow and consistent user experience. The solution was also cost competitive. Shortly after the evaluation began, a decision was made to move the entire group off the existing combined product approach and onto ScImage’s PicomEnterprise solution. The impetus for the decision was that DIA could begin reading all exams from their 40-plus institutions using a unified platform.
According to Noland, “Because of ScImage’s single database approach, the solution is easy to manage and administer. I no longer have to maintain three solutions and the data being stored on our PicomEnterprise server is seamlessly delivered to our physicians through our DIA RIS front-end. In addition, the built-in visualization tools for MPR and Oblique Slicing make image interpretation and manipulation much easier because our radiologists don’t have to move to a separate workstation.”
In fact, DIA currently reads an average of 900 radiology exams per day from outlying facilities that are interconnected via the OneNet network. Using the Web-based PicomEnterprise solution, a dozen reading radiologists provide primary interpretations for CR, CT, MR and ultrasound from eight facilities around the state. By eliminating the circuit-riding radiologists, physicians can now stay in one place and provide more efficient service to more patients, more rapidly.
“DIA has been providing world class teleradiology services to the residents of rural Oklahoma for the last 17 years,” stated Dr. Fullingim. “We have worked with multiple vendors during this time. We interpret more than 200,000 exams annually that come from 41 facilities around the state. ScImage helped us unify our approach to reading and now we all use the same system, the same tools and the same interface. We couldn’t do that without ScImage.”