Professional Services

Our highly skilled team supports both new customers in the design of the optimal image management solution as well as our existing user base with the resources to modify their installations to meet changing needs.

• Architecture and Integration Consulting
• Project Management
• Development & Implementation Specialists
• Clinical Applications Specialists
• Client Services and Customer Support

Our US-based Tech Support team provides ongoing support from “go live” and beyond. From our corporate offices and call center in Los Altos, CA to field staff located throughout the US, technical assistance is just a click away.

ScImage offers two levels of support for customers, Standard and Premium. Standard Support offers unlimited telephone, email and remote access support during standard business hours (8AM-5PM, customer’s local time), while Premium Support offers unlimited support and remote access 24/7/365, as well as regular onsite visits. Cloud-only customers may add onsite visits to their contracted support terms.

ScImage is known for our agility, a philosophy that extends to our financial models:

• Capital purchase
• Customized leasing
• Subscription model
• PAAS (Platform as a Service)