Technical Services

Bridging the gap between security and functionality, PICOM365 supports essential security technologies and privacy protocols to help protect your data from unauthorized access.

• Data encrypted in transit and at rest using TLS-1.2 & 1.3 protocols with AES-256 ciphers, Microsoft Azure SSE and BitLocker.
• Active Directory integration and Multi-Factor Authentication.
• Internal and external system auditing with audit trails that monitor, record and document access to databases and files.
• Annual privacy and security training for ScImage employees.
• Compliance with several regulatory entities, including Department of Defense Risk Management Framework Authorization to Operate (RMF ATO) and SOC 2 Type 2 report, in accordance with attestation standards established by the American Institute of Certified Public Accountants (AICPA).

Performance and uptime of your PICOM365 system is a key component to our commitment to customer satisfaction.

PicomAlerts detects a variety of anomalies, notifies interested parties and takes intelligent action to eliminate or minimize disruptions.

• AI-driven monitoring and self-healing for executables, logs, DICOM services, HL7 services, PICOM services, generic ports and computer health.
• Shared monitoring and troubleshooting responsibilities of a customer’s enterprise imaging system between local and ScImage support team members.
• Improved performance results in reduced support costs.

PICOM365 Cloud provides inherent disaster recovery capabilities embedded in the Microsoft Azure Cloud infrastructure, where data is stored in georedundant archives, assuring data availability and accessibility.

On-premise PICOM365 users can securely send data to PICOM365 Cloud for disaster recovery and back-up.

• One-time storage cost per storage agreement
• Image Life Cycle Management
• Seamless real-time data transfer
• No hardware requirement
• Unlimited storage based on user requirements

Data migration needs vary from customer to customer, so ScImage provides a variety of options to support individual requirements for migration.

• Standard migration occurs before and during the implementation process and includes matching diagnostic images, demographic patient data and reports.
• Just-in-time (JIT) migration uses an order-driven workflow to query data from an existing archive in real time. cleansing data on the fly and sending to the new storage platform.
• Hybrid process migrates a predetermined period of studies for the most frequently required images in combination with JIT order-driven queries.